A statement from the company that the mistake occurred due to the negligence of Barista Bandarawela's staff.

Barista Sri Lanka has issued an official clarification regarding a recently reported regulatory compliance issue at one of its branches located in Bandarawela. According to the official statement dated June 11, as a leading national brand serving over 18,000 customers daily across the island, the management emphasizes that food safety, product quality, and adherence to legal regulatory systems are the company's foremost priorities.

The company states that during an inspection conducted at the Bandarawela branch, authorities drew attention to the labeling and date marking of several short-shelf-life products. Observations were raised regarding the expiry dates and clarity of labels on six cookies, one yogurt packet, one kochchi sauce packet, one pesto sauce packet, and several sugar packets. Additionally, officials pointed out issues with the date labeling of individual cake slices sold in takeaway boxes.

Barista acknowledges that this situation is a deviation from the standard operating procedure of the relevant branch and states that it does not take the matter lightly. According to their internal standards, employees at every branch must daily check product expiry dates, verify products, and remove substandard items. Although these rules apply to nearly 400 products operated across all branches, the company has admitted that this process was not properly implemented at the Bandarawela branch on this occasion.

The company states that it is responsible for maintaining high standards at the same level across its network of over 89 branches spread throughout the island, and that its management and operational teams are directly engaging with officials from the Bandarawela Consumer Affairs Authority (CAA) to resolve this issue and obtain further clarifications. Barista states that it considers this incident an important opportunity to strengthen the company's internal systems, enhance accountability at the branch level, and tighten daily inspections, further affirming its commitment to always ensuring the highest consumer trust and food safety across all its branches in 16 districts of Sri Lanka.